Delivery & returns

Stocked components generally leave within one to two working days. Configured systems take longer because they are assembled and tested to order — the product page gives an indicative lead time, and your order confirmation gives a firmer one.

Servers are shipped in purpose-made packaging with the internal components secured. Shipments are insured for their full value.

Inspect the packaging before signing. If there is visible damage, note it on the courier paperwork and photograph it before opening. That single step makes a damage claim straightforward rather than contested.

Report any shortage or damage within 48 hours of delivery.

Faulty goods are covered by the warranty terms. Where a return is agreed, we issue a return reference — please do not send anything back before you have one, as unreferenced returns are difficult to trace.

Made-to-order and configured systems are built to your specification, so they cannot be returned simply because you changed your mind. This is why we would rather spend time on the specification first.